Service Coordinator

• Receive, prioritize, and schedule incoming service requests.
• Dispatch field technicians and installers based on availability, skillset, location, and urgency.
• Maintain and adjust daily schedules to accommodate emergency calls, customer requests, and changing priorities.
• Communicate service appointments, updates, and arrival times to customers.
• Monitor technician progress throughout the day and provide logistical support as needed.
• Coordinate follow-up visits, warranty work, and recurring maintenance schedules.
• Ensure all service tickets are properly documented, updated, and closed out accurately.

• Serve as a primary point of contact for customers via phone, email, and in-person interactions.
• Respond promptly and professionally to customer inquiries and service requests.
• Provide status updates and communicate any schedule changes or delays.
• Resolve customer concerns or escalate issues to management when necessary.
• Build positive relationships through exceptional customer service and clear communication.

• Maintain accurate service records, work orders, and customer information.
• Prepare estimates, service documentation, and customer correspondence as needed.
• Assist with invoicing support, data entry, and filing.
• Coordinate communication between service, sales, and operations departments.
• Generate reports and track service metrics when requested.

• Assist with receiving, organizing, and tracking inventory related to service operations.
• Prepare materials and equipment for scheduled service calls.
• Coordinate parts ordering and availability for upcoming jobs.
• Maintain a clean, organized, and safe warehouse environment.
• Support inventory counts and material management activities.

• Previous experience in service coordination, dispatching, customer service, administrative support, or a related role preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with Microsoft Office, Google Workspace, and scheduling or service management software.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and collaboratively within a team.
• Experience in construction, security, low-voltage systems, HVAC, electrical, or service-based industries is a plus.

• Customer-first mindset.
• Strong sense of urgency and follow-through.
• Dependable, proactive, and adaptable.
• Excellent time management and prioritization skills.
• Positive attitude and professional demeanor.

• Ability to occasionally lift and move materials up to 40 pounds.
• Ability to spend time at a desk using a computer and phone.
• Ability to move throughout warehouse and office areas as needed.

• Competitive pay based on experience.
• Paid time off and company holidays.
• Opportunities for growth and advancement.
• Supportive team environment.
• Ongoing training and professional development.